SmallBizGenius Analysis

Zil Money is a payment platform that aims to simplify financial transactions for small businesses, but customer reviews paint a mixed picture. While some users praise its ease of use and AP automation features, others report significant issues with declined transactions, poor customer service, and misleading advertising.

Category Breakdown

Scores based on analysis of 96 recent reviews

Ease of Use

8.0/10

Many reviewers appreciate Zil Money's user-friendly interface and straightforward navigation. They find the platform easy to set up and use for basic transactions, particularly for those with limited technical expertise. For example, several users highlight how simple it is to register and manage their accounts.

25 reviews mention this

Customer Service

2.5/10

A significant number of reviewers express dissatisfaction with Zil Money's customer service. They report issues such as slow response times, unhelpful support staff, and difficulty resolving problems related to declined transactions and arbitrary fees. Some reviewers claim that customer service representatives are unable to provide clear explanations or solutions to their issues.

20 reviews mention this

Transaction Issues

3.0/10

Many reviewers report problems with declined credit card transactions and payment processing errors. Some users claim that their transactions are repeatedly declined despite providing all necessary documentation and verification. Others report unexpected fees and delays in payment processing, leading to frustration and financial complications.

22 reviews mention this

AP Automation & Check Printing

7.0/10

Several reviewers praise Zil Money's AP automation and check printing features. They find the platform convenient for sending checks to suppliers and managing accounts payable processes. Some users appreciate the ability to use their credit cards to send checks, simplifying their payment workflows.

15 reviews mention this

Pricing and Fees

3.5/10

Several reviewers complain about hidden fees and unexpected charges. Some users claim that they were charged arbitrary fees that were not disclosed during the sign-up process. Others report that the "free plan" is misleading, as it quickly transitions into a paid subscription with limited functionality.

12 reviews mention this

Account Management

4.0/10

Some reviewers report difficulties with account management, including issues deleting their accounts and accessing their funds. They claim that Zil Money makes it difficult to close accounts and retrieve money that has been charged to their credit cards. This leads to frustration and distrust in the platform.

8 reviews mention this

Pros & Cons

What Customers Love

User-friendly interface and easy navigation Mentioned 25x
"I like it because it's very simple and straightforward"
Convenient AP automation and check printing features Mentioned 15x
"Zil Money is a great service for AP automation. Sending checks has never been easier AND I can use my credit card to send a check to suppliers."
Offers a wide range of payment options Mentioned 8x
"ZilMoney offers impressive payment versatility, centralizing ACH, checks, and credit card disbursements."
Streamlines financial operations and saves time Mentioned 7x
"Overall, Sil Money has streamlined my financial operations and saved me time."
Good reporting and analysis tools Mentioned 4x
"The reporting and analysis tools in Zil Money are incredibly helpful. I can see exactly where my money is going and make informed financial decisions."

Common Complaints

Frequent declined credit card transactions and payment processing issues Mentioned 22x
"I tried processing a payment using my credit card, but it kept declining."
Poor and unresponsive customer service Mentioned 20x
"Customer service is terrible—I’ve wasted time and money on a service they promote but can’t deliver on."
Misleading advertising and bait-and-switch tactics Mentioned 10x
"It's another bait-and-switch scam. There is no free plan; it's a fifteen-day trial, then it gets expensive."
Unexpected fees and hidden charges Mentioned 12x
"Day 4 they said it was reversed and charged $45 return fee. They also charged an arbitrary fee of $30 - that was never disclosed"
Difficulty deleting accounts and retrieving funds Mentioned 8x
"As soon as I can find the secret passage to delete my account, I'm out."

Common Questions About Zilmoney

Answers derived from customer review patterns

Is zilmoney legit and trustworthy?

Zil Money receives mixed reviews regarding its legitimacy and trustworthiness. While some users report positive experiences with its services and security measures, a significant number of reviewers express concerns about declined transactions, hidden fees, and poor customer service. Several reviewers even describe Zil Money as a scam, citing bait-and-switch tactics and difficulties in retrieving funds. Therefore, it's crucial to exercise caution and thoroughly research Zil Money before entrusting them with your financial transactions.

Based on 45 reviews

Does zilmoney have good customer service?

Customer service appears to be a significant pain point for many Zil Money users. Numerous reviewers report experiencing slow response times, unhelpful support staff, and difficulty resolving issues related to declined transactions and unexpected fees. Some users claim that customer service representatives are unable to provide clear explanations or solutions to their problems. The negative feedback suggests that Zil Money's customer service may not consistently meet the needs of its users.

Based on 20 reviews

Is zilmoney worth it for small business?

Whether Zil Money is worth it for a small business depends on the specific needs and risk tolerance of the business owner. Some reviewers find the platform's AP automation and check printing features convenient and time-saving. However, the significant number of negative reviews concerning declined transactions, poor customer service, and hidden fees raises concerns about its reliability and value. Small businesses should carefully weigh the potential benefits against the risks before deciding to use Zil Money.

Based on 30 reviews

What is zilmoney's return policy like?

The reviews do not provide clear information about Zil Money's official return policy. However, some reviewers mention difficulties in retrieving funds after canceling their accounts or experiencing declined transactions. One reviewer reported being charged a $45 return fee. The lack of transparency regarding the return policy is a concern and suggests that users should carefully review the terms and conditions before signing up for Zil Money's services.

Based on 5 reviews

Why are my credit card transactions being declined on Zilmoney?

A common complaint among Zil Money reviewers is the frequent decline of credit card transactions. Some users report that their transactions are repeatedly declined despite providing all necessary documentation and verification. Reasons for these declines are often unclear, and customer service representatives are frequently unable to provide adequate explanations or solutions. This issue can be particularly frustrating for businesses that rely on Zil Money for payroll and other essential payments.

Based on 15 reviews